Refund policy

Each piece of pyrography art is handcrafted with care and thoroughly checked before shipping. Due to the custom and delicate nature of our work, all sales are final - we do not offer returns, exchanges, or refunds.

Damaged or Lost Items

If you’re concerned about potential damage or loss during shipping, we highly recommend purchasing shipping insurance at checkout.

Without insurance, we cannot be held responsible for any items lost, damaged, or mishandled in transit - no exceptions. Some pieces are expensive to ship, and we are unable to absorb that cost if protection was declined.

If you did purchase insurance and your item arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damage. We'll help file a claim through the carrier or the insurance provider.

Custom Work

All custom orders are final. Please double-check personalization details before placing your order, as changes cannot be made after purchase.